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Always patient, calm and ready to listen; Susan helped us through one of the most difficult times in our lives. She was accessible and flexible to our needs while navigating care for my disabled brother. I would highly recommend her services.

Susan’s skill, knowledge of medical terms and research of recent medical developments related to my condition was the key to a successful outcome for a very challenging medical situation with a long list of potential complications. Susan provided excellent materials to educate me as to my various choices for treatment and interfaced very well with all Doctors and Nurses as she accompanied me to many appointments, consultations, and two surgeries. Highly recommended!

Many times, navigating the insurance while dealing with an illness, can be very challenging. Susan was able to help me better understand what my insurance covers, how to communicate with my insurance company and how to continue to follow up to make sure I’m not paying bills that should be covered by insurance. In addition, I plan on contacting Susan for further help in communicating with my doctors, as a liaison because sometimes, as a patient, I feel my doctors don’t “hear” me. Susan is amazing and I highly recommend her services!